[Woocommerce] Common issues

Summary:

 

On checkout page I receive this: “Sorry, your session has expired. Return to the home page.”#

  • Please deactivate the Page Builder for the Checkout Page

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After updating WooCommerce the Products page are messed up like in the picture below:#

 

This happened by the major update of WooCommerce, we managed to fix it in Kallyas version 4.12.1.

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Fields or/and checkbox aren’t properly aligned:#

  • Checkbox of “I’ve read and accept the terms & conditions” is not positioned right:

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  • Please try adding the following CSS in Kallyas Options > Advanced Options > Custom CSS field:
.woocommerce-additional-fields h3 {margin-top:30px!important;}
.woocommerce form .form-row .input-checkbox {margin: 0px!important; position:relative;}
  • “Additional Information” is not aligned with “Billing Details” and the text isn’t bold.

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  • Please try adding the following CSS in Kallyas Options > Advanced Options > Custom CSS field:
.woocommerce-additional-fields h3 {font-weight:900;top:-28px;position:relative;}

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I can’t install Woocommerce: I receive “Destination folder already exists.“:#

You can try installing the plugin using the old fashion style:

  • Download the WooCommerce plugin to your computer.
  • Unpack it (is zipped).
  • Connect to the server. Use any FTP client (Filezilla / WinSCP).
  • Upload the unzipped content to wp-content/plugins/woocommerce
  • Done.

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Cannot remove items from cart:#

  • Check: Verify whether or not the cart page was edited with Page Builder and make sure the woocommerce_cart shortcode has not been rendered as HTML.
  • Solution: Edit the cart page with Page Builder and paste the woocommerce_cart shortcode in the Text Mode of the Text Editor.

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“Add to cart” button is not displayed in shop pages:#

Please access Kallyas Options > WooCommerce Options > “Enable Catalog Mode?” – Should be set to NO ( catalog mode will disable any shop functionality ).

 

WooCommerce images in categories are not shown / broken#

In the latest Kallyas release we have upgraded the image resize library (the resize-on-the-fly method) to a newer version, because the old one wasn’t WordPress compatible any more. Most likely on your website, the image resize script (from Kallyas) cannot resize the product listing images. I know previously the images were being displayed, however they were not resizing, just returning the same non-resized image.

To disable the image resizing script please remove the image dimensions in Kallyas options > WooCommerce eg: http://hogash.d.pr/DSqf2 . This makes the images to fallback on their original WooCommerce image sizes that can be changed in WooCommerce > Settings > Product > Display eg: http://hogash.d.pr/BpW5b .

Various known issues, with fixes

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